Lifeline is a government program that offers a discount to those that qualify for their monthly local telephone or broadband bill. To see if you qualify, please visit Lifelinesupport.org to apply. After you have applied and been accepted into the Lifeline Program, and wish to apply your Lifeline Benefit to you HES / energynet bill, please click the following link, HES / energynet Lifeline Application..
Lifeline Program
Lifeline service is a state and federal program that helps make communications services more affordable for low-income consumers. Qualified participants may receive a monthly discount of our voice and broadband services. The combined federal and state discount in Kentucky is up to $12.75 per month for phone service purchased with a broadband service and $9.25 for broadband-only lines.
Who can receive the Lifeline Benefit?
You are eligible to enroll in the Lifeline program if you participate in one of the following:
- Medicaid
- Supplemental Nutrition Assistance Program (SNAP)
- Federal Public Housing (FPHA)
- Supplemental Security Income (SSI)
- Veterans Pension and Survivors Benefits
- Tribal Programs (and live on federally-recognized Tribal lands)
- Your household income is at or below 135% of the federal poverty guidelines.
Federal rules limit each household to one Lifeline discount. Only one Lifeline service is permitted per household. That includes lifeline services you may get from other providers.
How do I maintain my Lifeline Benefit?
You can keep receiving Lifeline benefits as long as you stay eligible by being enrolled in a qualifying program. Your eligibility will be reviewed annually by the program’s national administrator. Failure to respond to a reverification request will result in the loss of your service discount and require re-enrollment. to learn more, visit www.lifelinesupport.org.
What Services Qualify for Lifeline?
Lifeline participants can select any of our voice or broadband services based on their individual needs.
All of our voice products, including toll options, may be found at sign up for voice service
Information about our broadband services may be found here, sign up for internets service
Further Questions?
For any further questions or assistance, please reach out to our office at 270-887-0763 or send us an email at support@hesenergy.net
More information can also be found at Lifelinesupport.org